Terms and Conditions

BOOKING TERMS & CONDITIONS

The following details set out our obligations and rights regarding your holiday contract with Corrèze Cycling and you should please take care to read them carefully. The person making the booking (‘Party Leader’) has the responsibility to meet the terms and conditions and therefore is responsible for all other members of their party.

1) Reservations

To reserve a holiday with us you will have to complete a booking form and pay a deposit of 200€ per person.

Balance payments for holidays will be due 10 weeks before the date you are due to arrive.

2) Booking and payments

a) Bookings are made via the booking form, which will be sent to the Party Leader by email, along with a word document version of our terms and conditions.An online version is also available and you will be sent a specific link to the form.
b) The completed booking form signed by the Party Leader should be sent to us either by post or as an pdf of the scanned forms. In signing the form the Party Leader confirms that they have read and fully understood the Terms and Conditions as they apply to their booking. For the online form, completing and submitting the form is taken as a signature equivalent, and that the Terms and conditions have been read and understood
c) All our holidays are priced in Euros. Payments may be made by credit card. Alternatively you can pay in Euros into our French bank account – details of which are on the booking form. Any fee that the receiving bank may charge on receipt of the party’s payment will be charged to the Party Leader.
d) Once the booking form has been received, we will send the Party Leader a booking confirmation. The Party Leader must check that all the details are correct and notify us of any amendments or errors immediately, as it may not be possible to make changes later.
e) Provisional bookings will be held for 7 days.
f) We reserve the right to increase or decrease the prices of unsold arrangements at any time before your booking is confirmed. You will be given the correct current price of your chosen arrangements at the time of booking
g) Credit card details are kept securely (and non-electronically) and destroyed by shredding and composting once the balance of the holiday is paid.

3) Cancellation and changes

The following terms vary clauses 3a and 3b of our Booking Terms and Conditions. Where there is a conflict between the terms below and our Standard Booking Terms and Conditions, the standard terms will prevail.
We are pleased to offer refunds where you elect to cancel your booking in accordance with the terms of this Policy, in the following situations preventing you from travel, as set out below:

i) Where the Foreign, Commonwealth and Development Office (or the equivalent government body of your country of origin) impose restrictions on travel (including non-essential travel) to your destination due to Pandemic or Civil unrest; or
ii) Corrèze Cycling has been forced to close due to restrictions imposed by French government or the local authority; or
iii) The French Government has closed the borders to international travellers due to a pandemic.

in the event of the above circumstances, you can elect to receive a refund or alternatively deposits/ full payments will be transferable to another holiday at a later date

STANDARD CANCELLATION TERMS
a) A cancellation must be made in writing – an adobe PDF of a signed scanned letter can be emailed to us to [email protected] by the Party Leader. Refunds will be calculated as follows:
i) 10 or more weeks notice – loss of deposit
ii) 4 to 10 weeks notice – 50% refund
iii) 2 to 4 weeks notice – 25% refund
iv) less than 2 weeks notice – 0% refund
b) If a booking is cancelled by us we will notify the Party Leader and offer a full refund or try and arrange other suitable dates. There will be no liability on Corrèze Cycling for the cancellation other than the repayment of monies received.
c) Occasionally we may have to make changes to the holiday on offer or correct errors in details both before and after bookings have been confirmed. We will always try to avoid this; however we reserve the right to do so.
e) Changes by you – in this event the Party Leader must notify us in writing as soon as possible. Whilst we will try and help we cannot guarantee that we will be able to meet your requests. An amendment fee of 30 euros may be payable.
d) We endeavour to keep the web site as up to date and accurate as possible, however errors may occasionally occur, so please check all details with us at the time of booking.

4 Insurance
All persons booking a holiday are required to have insurance in order to cover the cost of cancellation by you and the cost of assistance and repatriation in the event of accident or illness. The insurance must provide cover for cycling. If you do not take out an insurance policy, Corrèze Cycling will not be responsible for any matters arising as a result. The Party leader will be responsible for reimbursing us for such sums we meet on the behalf of the person or persons involved. The Party Leader must provide details of the Insurance policy(ies) for all members of the party (insurer and policy number) on or before the final payment date. We strongly advise that all members of the party carry European Health Insurance Cards (EHIC), if they are resident in the European Union.

5) Liability

Corrèze Cycling cannot accept responsibility for any loss or damage to your personal property, luggage or other possessions, nor for any other loss, damage, inconvenience, delay, illness, fatal or other injury suffered by you as a result of making a booking with us, unless it can be shown that the company is in breach of its contractual and legal duty.

6) Complaints

In the unlikely event of any complaint, the client or Party Leader must immediately take it up with Corrèze Cycling. We cannot address any complaints made if we are unaware of them. If the complaint or problem is not resolved please contact us with full details by phone, fax or email within 48 hours of the matter arising.

7) Smoking

Our accommodation is non-smoking. Smoking outside the accommodation is acceptable, using the ash trays provided. Please do not litter the exterior with cigarette butts and ash. We also ask that guests who ‘Vape’ please do so outside on the terrace and not inside. Whilst these machines do not generate smoke, we have found that they can leave an unpleasant odour which is difficult to remove.

8) Swimming Pool

Guests use the swimming pool at their own risk. The pool alarm system and cover complies with French Law. No glassware should be taken to the pool terrace – we provide acrylic glasses for the safety of our guests.

9) Physical Health

We accept your bookings on the understanding that all members of the Party are normally in god health and able to participate in this physical demands of a cycling holiday. Clients taking part in a Corrèze Cycling holiday do so at their own risk, and if there is any doubt about their fitness or ability they should consult their physician.

10) Your responsibilities

We expect that our clients will have consideration for other people. If in our reasonable opinion, a member of your party behaves in such a way as to cause upset, distress or danger to any third party or damage to property, we reserve the right, without prior notice to terminate the holiday of the person(s) concerned. In such a situation, the person(s) will be required to leave the property. Corrèze Cycling will have no further responsibility to the person(s) including any return travel arrangements. No refunds will be made and we will not be liable for any for any expenses incurred as a result of the termination.

11) Hygiene during your stay

Bed linen and towels are laundered at 60 degrees. 

12) Trading Name

Corrèze Cycling is the trading name of the business registered in France, Siret number 521 009 233, in the name of J W Parry. TVA registration number: FR72521009233.